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Optical is retail. Market it like retail..

Exams get you the appointment. Frames get you the margin. Most vision marketing only sells the first one.

· 5 min read

Insurance drives exam volume, so most practices market the exam and then hope the optical board sells itself. It doesn't.

Merchandise frames the way a boutique would: photograph them on real faces, name the collections, post arrivals, and let staff play stylist. Benefits-expiring reminders in Q4 are the single highest-return email you can send.

Second pairs, sunwear and blue light are add-ons that customers buy when they see them, not when they read about them.

The short version

  • Photograph frames on faces, not on shelves.
  • Send a use-your-benefits email in October and December.
  • Train staff on second-pair conversations.

Sources and further reading

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